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Fiber Broadband Association Releases Broadband Experience Index

Washington, DC (October 21, 2019) — Today, the Fiber Broadband Association and RVA, LLC introduced a Broadband Experience Index to give consumers a more comprehensive and reliable methodology for comparing broadband services in real-world applications rather than only measuring broadband based on speeds.

The Index assesses the factors that consumers find critical in their broadband experience, including reliability, bandwidth, latency and downstream and upstream speed.  It then ranks the various broadband network technologies by aggregating these factors into a straightforward metric that consumers can use to compare services. 

As part of the work in developing the Index, over 2,000 U.S. consumers were surveyed on their methods of final Internet delivery to the home. Those surveyed represented consumers who receive their Internet connection via fiber-to-the-home (FTTH) via fiber optic cable; cable via coaxial cable; DSL or fiber-to-the-node (FTTN) via copper wire; wireless via radio waves; and satellite via signals from geostationary satellites.

Based on its analytical methodology, the Index determined that fiber is providing the “best in class” consumer broadband experience. “We all know that a consumer’s broadband experience is about more than just download speed, especially with all the video and high-speed apps consumers are using.  That’s why the Fiber Broadband Association teamed with RVA, LLC to develop the Broadband Experience Index. And, it is no surprise that consumers prefer fiber,” said Lisa R. Youngers, President and CEO of the Fiber Broadband Association. “Fiber provides the fastest, most reliable connection to the Internet. Consumers depend on their Internet connection for video streaming, staying connected to their favorite devices, video chatting with loved ones, and connecting to the cloud. Only fiber can consistently meet the demands of consumers in the 21st century.” 



About the Fiber Broadband Association

The Fiber Broadband Association is the largest and only trade association in the Americas dedicated to the pursuit of all- fiber-optic network infrastructure to the home, to the business and to everywhere. The Fiber Broadband Association helps providers make informed decisions about how, where, and why to build better broadband networks with fiber optics while working with its members to lead the organization forward, collaborate with industry allies and propel the deployment of fiber networks. Since 2001, these companies, organizations and members have worked with communities and consumers in mind to build a better broadband future here and around the world. Learn more at


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